General Terms and Conditions

Please read these General Terms of Use of the online shopping service carefully before using the website for the purpose of obtaining a purchase of products advertised on it or obtaining information about a particular product.


The holder of all rights on the website is the Maras Studijo, a craft for graphic design and production services, vl. Josipa Maras (hereinafter: Maras Studijo), who through this site provides a sales service through her service – Web shop (hereinafter: Web shop). By using the Web shop service and all associated sites and services at, it is considered that consumers are always familiar with these Terms of Sale (“Terms and Conditions”), and understand and accept them in their entirety. These Terms apply to rights and obligations relating to the purchase of a product through the Web shop and the rights and obligations arising from the conclusion of a Long Distance Sale Agreement (hereinafter: the Agreement) between the Consumer as the End User and the Web Shop.

Internet sales service via the Web shop is the Maras Studijo, a craft for graphic design and production services, vl. Josipa Maras, Prve Poljanice 3, 10 040 Zagreb, OIB: 70639809788.

Users are instructed to familiarize themselves with these Terms and Conditions before they are purchased and to check them regularly to be familiar with all User’s Rights and Obligations.

The Maras Studijo reserves the right to change these Terms at any time without obligation of prior notice and will not be liable for any possible consequences arising from such changes. The above changes will come into force by publishing on these websites.

The use of Web shop services is granted exclusively to adult persons. Use and use of the Web shop by children or minors is not allowed and parents and / or caregivers are obliged to take care of this, otherwise they will assume all rights and obligations arising from such use, and the Maras Studijo shall not be liable for the possible consequences of such use.

The web shop does not guarantee that the photos of the product fully correspond to the appearance of the product itself. Photos are of an illustrative nature and do not have to match the actual layout and content of the product and the buyer of such products can not advertise on that basis.

This General Terms and Conditions of online purchases regulate the relationship between the Customer and the Buyers of the Web Shop Studije and the Seller, and in relation to the terms and manner of ordering the products, the price of the product, the way of payment, the warranty, the complaint and the return of the goods, the delivery of the goods, other issues related to the use of the Web Shop Study and online purchase, all in accordance with the applicable regulations, primarily the Trade Act, the Electronic Commerce Act and the Consumer Protection Act.

The Purchase Agreement between the Buyer and the Seller is concluded at the time the Seller receives an electronic message containing the buyer’s statement to accept the offer, ie at the time of the order of the product.

All content of the Web Shop Study as well as General Terms and Conditions are subject to modifications by the Seller and the Users or Buyers are obliged to review the contents of each site visit for full information. The Seller is not responsible for losing the Customer or Buyer to do so.


This Terms and Conditions governs the process of ordering, paying, delivering, and claiming the products offered on this site. The procedure and terms of purchase / sale of goods via the Internet store are defined through the following stages:

Use of web site service





Returns / complaints

Duration and termination of the contract

The supplier of the ordered goods is Studijo Maras, a business for graphic design and manufacturing services that allows you to purchase your assortment of goods in the offer and via the buyer’s address through the internet store.

The buyer is a natural or legal person who orders or pays a service for the delivery of the product Studijo Maras, a craftsman for graphic design and production services, through the Internet store. Items are shipped at the rates valid on the day of ordering.

The student reserves the right to not deliver the order if there is any suspicion of misuse.

2.1. Use of web site service

To use Internet Store Services, you must be at least 18 years of age. The buyer is responsible for the accuracy and completeness of the entered data when registering and purchasing.

If any changes to the information you have entered during the purchase occur, please notify us as soon as possible of the changes made by e-mail:
Studijo Maras, a craftsman for graphic design and production services.

The buyer, ie the buyer, is responsible for the correctness of all the entered data when purchasing the item.

2.2. Ordering goods

The products are ordered electronically. By pressing the “Shopping Cart” button, the selected product is added to the shopping cart. Products are deemed to be ordered at a time when the buyer passes the entire Billing Process.

Webshop Studijo allows the following purchase method: purchase as a guest user.

The customer is allowed to purchase all the available products, and the entered data is used only for instant purchase, but will not be stored in the online store customer base.

Product pictures on the Internet store are illustrative in nature and the image that illustrates the product on the website does not have to match the actual layout and content of the product.

2.3. Shipment of goods

Ordered goods will be arranged in a way that can not be damaged by common manipulation in transportation. The buyer must check the shipment before taking over the shipment, and report any visible damage immediately and refuse to receive the damaged shipment.

2.4. Payment of goods

The buyer commits the ordered products to the craft of Studijo Maras, a craftsman for graphic design and production services, the payment method listed on the Internet Store website.

If the customer has decided to pay for the invoice, an invoice with all the data will be sent to the electronic address of the recipient. Upon receipt of funds to our business account, the goods will be sent to the delivery address.

The shipping cost is included in the price of the product whose value exceeds $ 300.

2.5. Delivery orders and delivery

All orders are delivered by the Croatian Postal Service to their own delivery vehicles every working day. The delivery deadline is 3-5 working days after order delivery. The product delivery deadline from the day of ordering is 5-7 working days.

2.6. Return / Goods Refund

In case of return of goods the buyer is obliged to send the complaint to Studio Maras by e-mail and indicate the order number.

The buyer is entitled within 14 calendar days from the date of delivery of the product to the complaint of the purchased product or the return of the product if at the time of picking up goods due to defects in the products or the goods delivered are defective. Studijo Maras will, on the basis of a written claim for refund or replacement, return the customer to the account that the user has stated in the complaint itself or to replace the product with the new one within 14 days from the date of receipt of the returned product.

The customer reimburses the cost of the product.

The buyer is obliged to return the delivered goods in the condition they are delivered to him in the original packaging.

2.8. Duration and termination of the contract

Buyer can unilaterally terminate within 14 days without reasoning.

In order for the buyer to exercise the right to unilaterally terminate this contract, he / she must inform his / her decision on the unilateral termination of the contract before the expiry of the deadline and by an unambiguous statement sent by electronic mail, specifying his / her name, address, telephone number or e-mail address .

The term of a one-time termination of a contract of 14 days shall begin to run from the date on which the buyer or a third person designated by the buyer of the goods, which is the subject of the contract, has been surrendered.

If the customer terminates this contract unilaterally, Studijo Maras, a graphic design service business, is obliged to make a refund of the money received, including delivery costs, without delay, at the latest within 14 days from the date the goods are returned or after being returned evidence was furnished that the goods were sent back.

Refunds will be made in the same way that payment is made. In case the customer otherwise agrees to refund the paid amount, it does not incur any refunds.

The buyer is obliged to deliver or dispatch the goods (at the address where they will be sent) without unnecessary delay, and in any case no later than 14 days from the day the Purchaser has made his decision on the unilateral termination of the contract.

The direct costs of returning the goods are borne by the customer himself.

The buyer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.