To make an official quotation, it is necessary to measure the exact width and height of the wall.

Measure the width of the wall (horizontally) in 3 points at different heights (write down the highest measured value).

Measure the height of the wall (vertically) in 3 points at different widths (write down the largest measured value).

When making an offer, we need the largest measured values ​​for the width and height of the wall.

The total width of the wallpaper will be the product of multiplying the whole number of needed rolls and the width of one roll.

The total height of the wallpaper will be +10 cm compared to the highest measured wall height

In the case of sloping or specific walls, feel free to send us a sketch by email (info@studijo.co) and we will give you the instructions for the correct measurement of the wall.

The wall surface must be clean, flat, compact, smooth, dry (protected from moisture), without dust, without cracks, without oil-based paint and without remnants of stickers and/or previous wallpaper.

The preparation of the wall is part of the construction work and the investor is responsible for it. The wall must be prepared before the upholsterer arrives.

Payment is made exclusively according to the valid offer, namely:
– by payment to the IBAN specified in the quotation
– by payment via the link on the STRIPE platform (card)

Adhesive and all necessary coatings come together with the wallpaper and are included in the price.

Installation of the wallpaper is not included in the price of the wallpaper, so it is contracted as an additional item.
If you need help with installation, let us know the location of the project and we will send you the contact of the nearest professional upholsterer.

The responsibility for the correct installation of the wallpaper lies exclusively with the person who installs the wallpaper (that is, the client of the works, unless otherwise regulated). If you hire a professional upholsterer, it is best to regulate the issue of liability with an offer before the start of installation.

Wallpaper delivery is included in the price for Croatia.
For all other cases, delivery will be calculated when creating the quotation, taking into account the place of delivery.

When picking up the package, the most important thing is to determine whether there are visible external damages. In the case of visible damage to the package during delivery, the recipient of the shipment (or another person authorized to receive the shipment) is obliged to take a picture of the package and refuse to accept it, and to send us a complaint record (together with the picture) to the email address (info@studijo.co) as soon as possible. or by mail to the address of the headquarters.

By signing the receipt, the recipient of the shipment (or another person authorized to receive the shipment) confirms that the package was delivered undamaged.

After picking up the package, the most important thing is to check the contents of the shipment and compare it with the invoice and the approved visual. In case of any observed discrepancy, a written complaint must be submitted within 14 days of receipt of the shipment.

Complaints are acceptable in the event of a manufacturing error (wrong product dimensions, printing error, large color deviation, physical damage to the product during transportation).

In the case of a justified complaint, be sure to take a picture/record the product and contact us in writing as soon as possible (within 8 days of receiving the goods) in order to find the most favorable solution.

Justified complaints can only be accepted before damaging the product, such as cutting the product or applying glue to the product and/or placing the product on the wall.