Our standard
Frequently asked questions
Is the glue included in the price of the wallpaper?
The glue and all necessary coatings come together with the wallpaper and are included in the price.
Is wallpaper installation included in the price?
Wallpaper installation is not included in the price.
If you need help with installation, let us know the location of the project and we will send you the contact of the nearest professional upholsterer.
Is the delivery of the wallpaper included in the price?
Wallpaper delivery is included in the price for Croatia for orders over EUR 100.00 + VAT (HRK 753.45 + VAT).
For all other cases, considering the entered address, the system will calculate the delivery cost and display the amount before payment.
What to do if the package is damaged during delivery?
By signing the receipt, the recipient of the shipment (or another person authorized to receive the shipment) confirms that the package was delivered undamaged.
In case of visible damage to the package during delivery, the recipient of the shipment (or another person authorized to receive the shipment) is obliged to take a picture of the package and refuse to accept it and send us a complaint about the delivery (together with the picture).
How are wallpapers maintained?
DeluxWall wallpapers are made of vinyl and as such are water washable, which means that they can be wiped with a damp cloth/sponge and mild soap without fear.
HydraWall wallpapers are made of glass-plastic and together with the adhesive and coating form a waterproof system, which means that they can be cleaned with a cloth/sponge and household ceramic cleaner.
Is it possible to remove the wallpaper?
DeluxWall wallpapers can be manually removed from the wall in one piece (if the wall was primed before installation, there should be no damage to the wall).
HydraWall wallpaper cannot be removed manually, and removal requires the use of mechanical force (e.g. sander).
What to do in case of complaint?
In the case of a justified complaint, be sure to take a picture/record the product and contact us as soon as possible in order to find the most favorable solution.
Justified complaints can only be accepted before applying glue to the product and/or placing the product on the wall.